Shipping policy
Shipping Policy
Shipping Policy for STARLIGHT CR3ATIONS
“STARLIGHT CR3ATIONS” is dedicated to providing you with a seamless shopping experience. This Shipping Policy outlines the details of our shipping practices, including delivery times, methods, and associated costs. By making a purchase from “STARLIGHT CR3ATIONS”, you agree to the terms and conditions described in this policy.
1. Order Processing Time
1.1. Order Confirmation: Once your order is placed, you will receive an order confirmation email with the details of your purchase.
1.2. Processing Time: Most orders are processed within 3-7 business days, depending on size, unless you pay a rush fee. (Weekends and holidays are excluded.) Processing times are totally separate from the shipping time frame you choose.
Custom or made-to-order items may have longer processing times, which will be clearly indicated on the product page in the description below the product.
2. Shipping Methods and Delivery
2.1. Shipping Carriers: We work with reputable shipping carriers such as USPS and UPS to ensure the reliable and timely delivery of your orders. Please keep in mind that due to the upcoming holidays, shipping carriers can sometimes delay packages due to their workload.
2.2. Shipping Options: During checkout, you can select from available shipping options, including standard, expedited, or express shipping, depending on your location. Pick up option is also available at checkout.
2.3. Estimated Delivery Times: Delivery times vary based on your location, selected shipping method, and product availability. Estimated delivery times will be provided during the checkout process. Our Processing times and turn around times are separate from shipping times.
2.4. Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery.
2.5. International Shipping: “Starlight Cr3ations” may offer international shipping to select destinations. Please note that international shipping may incur additional fees, such as customs duties and taxes, which are the recipient's responsibility.
3. Shipping Costs & Delays
3.1. Shipping charges are calculated based on factors including the shipping method, destination, order weight, and size. Before finalizing your purchase, you will see the shipping cost during the checkout process.
3.2. Free Shipping “Starlight Cr3ations” may offer promotions, such as free shipping, occasionally.
3.3. Shipping Delays “Starlight Cr3ations” is committed to meeting estimated delivery times; however, we cannot guarantee delivery dates. Shipping delays may occur due to factors beyond our control, such as weather, carrier issues, or high-demand periods.
3.4. Shipping Communication In the event of a significant shipping delay, “Starlight Cr3ations” will make every effort to communicate updates to affected customers.
4. Address Accuracy
4.1. Address Information It is essential to provide accurate and complete shipping information during checkout. “Starlight Cr3ations” is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
4.2. Address Changes If you need to make changes to your shipping address after your order has been placed, please contact our customer support
team support@starlightcr3ations.shop as soon as possible. We will do our best to accommodate your request, but changes may not be possible once the order has been shipped.
5. Returns and Refunds
For information on returns and refunds, please refer to our Return Policy.
6.) Contact Us
If you have any questions, concerns or require assistance with your order or shipment, don't hesitate to get in touch with our customer support team at:
Email: support@starlightcr3ations.shop
Phone Number: 916-512-0607
We appreciate your business and aim to provide you with the best possible shopping experience. Thank you for choosing “Starlight Cr3ations” for all your custom needs.
By making a purchase through “Starlight Cr3ations,” you acknowledge that you have read and understood